The AI support agent that actually resolves.
GrootDesk is our AI customer-support agent for e-commerce. It resolves Level 1 and Level 2 tickets end to end — answering from your knowledge base, verifying orders, and processing returns with the customer's consent — and escalates to a human only when one is truly needed. It works with any LLM, any e-commerce platform and any helpdesk.
Everything L1 and L2 support does — automated
Not a chatbot that deflects to an article. A support agent that finishes the job — grounded in your store, fenced by your rules.
Product questions
Answers specs, availability and fit from your catalogue — and shows rich product cards with image, price and a link to buy.
Order status & verification
Confirms customer identity first, then returns live status, tracking and delivery estimates straight from your store.
Returns & cancellations
Walks the customer through eligibility and files the request — but only after an explicit, on-screen confirmation.
Helpdesk escalation
Hands off to a human in Zendesk, Freshdesk or your tool of choice with the full context attached — no re-typing.
Analytics & cost dashboard
Track resolution rate, top intents and per-conversation LLM cost. Smart routing keeps spend low as you scale.
Multilingual
Serves customers in German and English today, with more languages rolling out. One agent, every market.
Live in three steps
No re-platforming, no long onboarding. Connect, let it learn, and switch it on — usually in under an hour.
Connect your shop
Install the plugin (Shopware today; Shopify & WooCommerce in early access) or drop in one script snippet, then point it at your store and helpdesk.
GrootDesk learns your world
It ingests your policies, FAQs and product catalogue to build a grounded knowledge base — in the language your customers speak.
Go live & watch
It answers, verifies orders and files tickets automatically while you monitor every conversation, action and cost from the dashboard.
Inside a single conversation
Every message runs through the same guarded pipeline — retrieve, verify, get consent, evaluate, then act. Here's the exact path from question to resolution.
Customer asks
A question arrives from the storefront chat, email or helpdesk widget.
Intent detection & model routing
The agent classifies the intent and the router picks the right LLM — a cheaper model for easy asks, a stronger one for hard cases.
Grounded retrieval (RAG)
It pulls the answer from your policies, FAQs and product catalogue — never a made-up response.
Identity verification
Gate · verify firstIf the request touches an order, the customer must confirm the order email before any status is shared.
Consent before any action
Gate · consent requiredReturns, cancellations and refunds surface an on-screen confirmation card — nothing is filed until the customer clicks confirm.
Evaluator check
Automated evaluators verify the reply for hallucinations and language match before it's trusted.
Resolve & log
The customer gets the answer or completed action, and every step is written to the audit trail.
Out of its remit at any step? GrootDesk doesn't guess — it hands the conversation to a human in Zendesk or Freshdesk with the full context attached, so nobody has to re-type a thing.
One brain, your whole stack
Any e-commerce platform, any helpdesk and any LLM all plug into the GrootDesk agent core — an extendable agent, not a walled garden. Swap any piece without rebuilding the rest, and bring any model or run on ours.
Plans each turn, decides the next action
Grounded retrieval from your policies & catalogue
Confirms identity before any order data
Fences capabilities, gates every action
Sends easy vs. hard questions to the right model
Checks each reply for hallucination & language
GrootDesk never invents an action
The reason support teams can actually hand work over: every capability is fenced, every action is logged, and nothing happens to an order without the customer's explicit go-ahead.
Consent-gated tickets
Returns, cancellations and refunds are only filed after the customer confirms on screen.
Order verification
Identity is confirmed before any status is shared or any change is made to an order.
Capability guardrails
It can only do what you allow. Outside its remit it says so and escalates — it never guesses.
Full audit trail
Every message, decision and action is recorded and reviewable in the dashboard.
Give your team its time back
Roughly 70% of repetitive L1 and L2 tickets are resolved end to end, so your human agents focus on the conversations that actually need them.
Trust you can hand work to
Grounded answers, consent gates, identity checks and automated hallucination evaluators mean the agent never invents an action — the reason support teams can genuinely delegate.
Predictable, not per-resolution
Fixed monthly tiers with smart model routing — easy questions go to a cheaper model, hard ones to a stronger one — so cost stays flat as volume grows.
Built in Europe, for European rules
Hosted in Frankfurt, DPA ready, encrypted in transit and at rest, and never trained on your customers' data. GDPR isn't bolted on — it's the design.
Any e-commerce platform. Any LLM. Any helpdesk.
GrootDesk is model- and platform-agnostic by design. Connect any e-commerce platform you run today, bring any LLM — or use ours — and escalate into any helpdesk. Smart routing keeps cost predictable as you scale. The names below are examples, not limits.
Any e-commerce platform
Any LLM
Any helpdesk
Fixed tiers. No per-resolution surprises.
Predictable monthly pricing that scales with conversation volume — never a toll on every ticket you resolve. Save 20% with yearly billing, and early-access partners get founder pricing locked for 12 months. See full, current pricing on grootdesk.com.
Starter
500 conversations / month
- Knowledge-base answers
- Order status & verification
- Consent-gated tickets
- 1 helpdesk integration
Growth
2,500 conversations / month
- Everything in Starter
- Returns & cancellations
- Analytics & cost dashboard
- Multilingual (DE / EN)
- Priority support
Business
10,000 conversations / month
- Everything in Growth
- Bring your own key (BYOK)
- SLA & uptime guarantee
- Multiple helpdesk integrations
Enterprise
Tailored to your volume
- Dedicated instance
- Signed DPA
- Custom adapters & connectors
- Dedicated onboarding